Changing an agent password

When you install an agent, you must specify a password for encrypting the agent data. You can change the password any time without reseeding the backup data.

If you change an agent password after the device is backed up, you can restore data from any recovery point using the new password; you do not need to remember the original password. Both new backups and previous backups for the device use the new password to restore.

You can only change an agent password for a device that is online.

IMPORTANT: The agent password is required for recovering the data, so be sure to keep it somewhere safe. The password is not maintained anywhere else. If you forget your password, you will not be able to recover your data or change the agent password.

To change an agent password:

1. In the navigation pane, go to Server Backup > Devices. The Devices page lists devices where the Server Backup agent is installed.

   (Optional) To view devices in a particular site, click the site name in the Sites list. If you are using Business view in the Management Console, you do not have to click a site name.

2. Click the name of the device for which you want to change the agent password.

   The status of the device must be Online, or you cannot change the password.

3. In the Agent Commands list, click Update Password.

4. In the Enter Old Password box, type the current agent password.

5. In the Enter New Password and Confirm New Password boxes, type the new agent password.

   The agent password must contain 20 to 64 characters, with at least one uppercase letter, one lowercase letter, one number, and one special character. The password can include ASCII characters only, with no spaces or angled brackets < >. The following special characters are allowed: !"#$%&'()*+,-./:;=?@[\]^_`{|}~

6. Click Send Command.