Upgrading agents

Agents are upgraded automatically on devices where automatic upgrades are allowed. The Automatically download and upgrade agents setting in a device's policy specifies whether automatic upgrades are allowed on the device. For more information, see Viewing and editing Server Backup policies.

On each device where automatic upgrades are allowed, when a new agent version is available in the Management Console, the agent is upgraded one hour before the next scheduled backup. If a backup or restore is in progress at that time, or the device requires a reboot, the upgrade does not run and is attempted again one hour before the next scheduled backup. In the rare case that a backup tries to start during an agent upgrade, the backup does not run.

On a device where automatic upgrades are not allowed, you must download the agent installer from the Management Console and upgrade the agent manually. See Manually upgrading Windows agents.

Manually upgrading Windows agents

To upgrade a Windows agent manually:

1. Download the new Windows Agent installation kit from the Management Console by doing the following:

   • In the navigation pane, click Sites List. Click the name of the site for which you want to download the Windows Agent. On the site page, click the Server Backup tab.

     If you are using Business view in the Management Console, go to Server Backup > Settings.

   • In the Install Server Backup Agent area, click Download Windows Agent (.exe).

2. On the Windows server where you want to upgrade the agent, double-click the Windows Agent installation kit.

3. In the upgrade confirmation message box, click Yes.

4. On the Resuming page, click Next.

5. Click Finish.