Recovering volumes

You can recover volumes on a server by mounting them on the server where they were backed up and copying them to a permanent drive on the server.

You can only recover volumes from devices that have been backed up and are online. You cannot recover volumes from devices with the Awaiting first backup, Scheduled for Deletion, or Expired status, or from devices that are offline.

When you recover volumes from a backup, you must choose a recovery point. A recovery point is a backup that started on a specific day at a specific time. The time of each recovery point is shown in the real local time of the device where the agent is installed. Using the real local time ensures that recovery point times are always in chronological order, even if the system time changed on the device.

Note: If a device is not synchronized with a Network Time Protocol (NTP) server, the system time on the device can be different than the real local time.

To recover volumes:

1. In the navigation pane, go to Server Backup > Devices.

2. Click the name of the device from which you want to recover one or more volumes.

   Note: You cannot recover volumes from devices with the Awaiting first backup, Scheduled for Deletion, or Expired status, or from devices that are offline.

3. On the device details page, click Agent Commands > Recover.

   Note: You can also start a recovery from the devices list. Select the check box for a device, and then click Agent Commands > Recover.

4. In the Agent Command: Recover wizard, on the Password page, type the agent encryption password in the Enter Agent Password box, and then click Next.

   To view the password that you typed, click the eye icon . After viewing the password, you can click the eye icon with a slash to hide the password.

   Note: If you enter an incorrect password five times, the device data is locked and no one can recover from device data for five minutes.

5. On the Recovery Point page, do the following:

   1. In the calendar, click the day with the backup from which you want to recover volumes.

   2. In the Recovery Point list, select the check box for the time of the backup from which you want to recover volumes.

      The time of each recovery point is shown in the real local time of the device where the agent is installed.

   3. Click Next.

6. On the Recovery Type page, click Recover Entire Volume , and then click Next.

7. On the Location page, do the following:

   1. In the Volume to Recover column, select the check box for each volume that you want to restore from the backup.

   2. In the Target Volume Destination column, select the drive letter for restoring each volume from the backup.

   3. Click Send Command.

   The Recovery Progress box shows the status of the volume recovery. A progress bar appears while the recovery is in progress.

   To cancel the recovery of a volume, click Cancel in the volume row.

   Note: There can be a delay before Cancel appears in the Recovery Progress box.