Enabling 2-factor authentication (2FA)
Webroot SecureAnywhere allows users to enable two-factor authentication (2FA) to help prevent unauthorized users from gaining access to your account without permission.
To enable 2FA
- First, visit the Webroot Management Console, and log in using your Business Admin account credentials.
- The Setup 2FA screen will be presented. If this is the first time you have logged into the Management Console, you can either click Setup 2FA to start the process, or click Skip for now to continue to the Console.
You can also start the 2FA setup process from the Account Settings in the top right-hand corner in the Endpoint Console which displays your details on the Account Settings page, and click Enable.
- Next, the Setup 2FA screen displays and will prompt you to pick two security questions and provide your answers, and then click Continue.
- You will need to download and install an authenticator app from the Google Play Store or the Apple App Store to a smart phone or tablet with a working camera.
Examples of mobile authentication apps include:
- Google Authenticator
- Microsoft Authenticator
- LastPass Authenticator
- Authy 2-Factor Authentication
- Once you have downloaded an authenticator app, open the app, and follow the prompts to enable the app to access the camera on your smartphone, so you can scan the QR code shown that is presented in the Management Console. If you are unable to scan the QR code, try turning up the brightness on your display, or click Can't scan the QR code?, and enter the entire code shown into the authenticator app on your device. The code is case sensitive.
- Enter the verification code from the authenticator app in the box under Step 4, and click Verify Code.
- The code will be verified, and the screen will show a Verification Successful message. Click Complete Setup to finish setting up 2FA.
Note: If you receive a Verification Unsuccessful message when entering the code, you will need to enter a new code from the authenticator app as codes are only valid for 30 seconds, and click Verify Code.
- 2FA is now enabled, and the Congratulations screen will display. Click Go to Console to log into the Endpoint Protection Console using 2FA.
The authenticator app will supply the authentication code you will be prompted to enter at login, which replaces the Security Code.
Note: The Security Code will be stored for your account and will be used if 2FA is disabled.
- An email from firstname.lastname@example.org will be sent to you informing you that 2FA has been enabled for your account.
You can now log in to the Endpoint Protection Console to begin configuring Endpoint Protection. For more information, see Logging in and using the Setup Wizard