Editing Administrator Account Settings

The Account Settings described in this section define details for admin users who have access to the Mobile Protection website console. You can add or change any of the account settings, except the email address specified for your login name.

To edit administrator account settings:

  1. Log in to the SecureAnywhere website.
  2. Click the Go to Mobile Protection button.

    The Mobile Protection console displays, with the Status tab active.

    The system displays the Account Settings page.

  3. Next to the information you want to edit, click the Change link.
  4. Use the table below for guidance to make your changes:

    FIELD

    DESCRIPTION

    Name

    Your name.

    Display Name

    Alternate name

    Email

    Not modifiable.

    Password

    To change your password, enter a minimum of nine characters for your new password.

    Your password:

    • Must contain at least six alphabetic characters and three numeric characters.
    • Can include special characters, except for angle brackets: < and >.
    • Is case sensitive. As you type, the Strength meter displays how secure your password is. For optimum security, you should make your password as strong as possible.

    Security Code

    You defined a security code when you created the account.

    • As an extra security step, the SecureAnywhere website prompts you for this code right after you log in.
    • Every time you log in, you must also enter two random characters of this code. For example, if your code is 123456 and it prompts you for the fourth and sixth character, you would enter 4 and 6.

    Security Question

    The security question allows Webroot to identify your account if you forget your user name, password, or security code.

    • If you answer the question correctly, we can retrieve the login information for you.
    • You can select a new question from the New Security Question field, then type your answer along with your password.
    2-factor Authentication (2FA)

    If you enabled 2-factor authentication (2FA), follow the steps to log in using your mobile authenticator app.

    • Once you have enabled 2FA and downloaded an authenticator app, you have to open the app and enter the code that is presented each time you log in.

    Office Phone

    Enter or change your office phone number.

    Mobile Phone

    Enter or change your mobile phone number.

    Time Zone

    Select your timezone.

    Access & Permissions

    The SecureAnywhere permissions control the ability to add and delete users. The Mobile Protection permission defines whether or not this user has access to the Mobile Protection website.

  1. When you're done, click the Save Details button to save your changes.