You can send iOS devices a variety of Lost Device Protection commands. These commands allow you to locate, scream, lock or unlock the device, or send a Wipe command to permanently remove data.
For information on using Lost Device Protection with Android devices, see Sending Lost Device Protection Commands to Android Devices.
To issue Lost Device Protection commands to an iOS device:
The Mobile Protection console displays with the Status tab active.
The Devices tab displays.
The Device Details window displays with the Security Status tab active.
The Lost Device Protection tab displays.
Select any of the following:
|
COMMAND |
DESCRIPTION |
|---|---|
|
Locate This Device |
Responds with a link to a Google Maps page displaying the current location. Note: For the Locate command to work, the device must have either a GPS, Wi-Fi, or a telephony connection. Also, this feature requires device to have iOS 7 and higher. |
|
Scream |
Locks the device, and prevents its unauthorized use, then performs a factory reset to remove everything, including personal data, apps, and the account. Then it blasts a loud screaming noise from the phone to help locate it or scare a thief. To suppress the sound, user must push the up or down volume buttons on device. |
|
Wipe |
Immediately locks the device and prevents its unauthorized use, then performs a factory reset to remove everything, including personal data, apps, and the account. Once it's locked, the user must enter the account password to unlock it. Note: Do not use this command unless you are absolutely sure that the device is permanently lost and you want to completely wipe it! |
|
Lock |
Remotely locks the device and prevents its unauthorized use. Once it's locked, the user must enter the account password to unlock it. |
|
Clear Passcode |
Allows you to unlock the device. The user will have 60 minutes to enter a new passcode. |
COMPANY INFORMATION
