Accessing Technical Support on Desktops

Webroot offers a variety of support options. You can do any of the following:

• Look for the answer in our knowledgebase.
• Enter a help ticket.
• Run a speed test on Windows and Mac platforms.

Note: Based on your platform, Windows or Mac, the app might look different, but the functionality is the same.

To access the Help area:

1. On your main screen, double-click the WiFi Security app icon.

   

2. In the upper right corner of the screen, click the Settings icon.

   

   The Settings menu displays.

   

3. Click Settings.

   

   The Webroot WiFi Security Settings window displays.

   

4. Click the Support tab.

   

   The Support tab displays.

   

5. You can do any of the following:
   • Click the Open Knowledge Base button to be taken online site/forum where you can review articles about WiFi Security .
   • Click the Open Support Ticket button to be taken to our online site where you can enter a help ticket.
   • Click the Run Speed Test button to run a speed test.
6. When you're done, click the Cancel button.

   

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