Accessing Technical Support on Mobile Devices

Webroot offers a variety of support options. You can do any of the following:

• Look for the answer in our knowledgebase.
• Enter a help ticket.

Note: Based on your platform, Android or iOS, the app might look different, but the functionality is the same.

To access the Help area:

1. On your main screen, tap the WiFi Security app icon.

   

2. In the upper right corner of the screen, tap the Settings icon.

   

   The My Account menu displays.

   

3. Tap Help.

   

4. In the Help area, do either of the following:
   • Tap Knowledge Base to be taken to our online site/forum where you can review articles about WiFi Security.
   • Tap Open a Ticket to be taken to our online site where you can enter a help ticket.

   

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