Deleting a device or canceling a deletion

You can delete a Server Backup device from the Management Console and delete its backups from cloud storage.

To protect against inadvertently deleting the wrong device data, devices are scheduled for deletion when you submit a deletion request rather than being deleted immediately. The timing of the scheduled deletion depends on whether the device has an immutability period in its policy. If the device has an immutability period, the deletion is scheduled for deletion 7 days or 30 days after you submit the deletion request, as specified by the device's policy. For more information, see Viewing and editing Server Backup policies. If the device does not have an immutability period, the device is scheduled for deletion 4 days after you submit the deletion request.

While a device is scheduled for deletion, scheduled and on-demand backups do not run and you cannot restore the device data.

You can cancel a scheduled device deletion. If the deletion is not canceled, the device is deleted from the Management Console and the device's backup data is deleted from storage. The agent can no longer contact the Management Console, but the agent software remains on the device. You can manually uninstall the agent from the device.

You can see which devices are scheduled for deletion on the Server Backup > Devices page. You can also set up email notifications to inform you when devices are scheduled for deletion. For more information, see Managing devices, backups and recoveries and Setting up email notifications.

Note: After a device is deleted from the Management Console, there is sometimes a delay before its data is deleted from storage. Depending on the amount of data, it can take several days to delete the data. You cannot recover device data during this time.

To delete a device:

1. In the navigation pane, go to Server Backup > Devices.

2. Do one of the following:

   • To delete one device, click the name of the device that you want to delete. On the device details page, click Agent Commands > Delete Device.

   • To delete one or more devices in a site, click the site name in the Sites list. Select the check box for each device that you want to delete. Click Agent Commands > Delete Device. If you are using Business view in the Management Console, you do not have to click a site name.

   The Agent Command: Delete Device window indicates whether devices will be scheduled for deletion after four days (the standard grace period) or whether one or more devices will be scheduled for deletion after an immutability period.

3. Click Send Command.

   The status of each device changes to Scheduled for Deletion. To see the date and time when a device and its data is scheduled for deletion, point to the question mark beside the device's Scheduled for Deletion status.

To cancel a device deletion:

1. In the navigation pane, go to Server Backup > Devices.

2. Do one of the following:

   • To cancel the deletion of one device, click the name of a device that is scheduled for deletion. On the device details page, click Cancel Device Deletion.

   • To cancel the deletion of one or more devices in a site, click the site name in the Sites list. Select the check box for each device for which you want to cancel the scheduled deletion. Click Agent Commands > Cancel Device Deletion. If you are using Business view in the Management Console, you do not have to click a site name.

3. In the Agent Command box, click Send Command.