Managing devices, backups and recoveries

You can manage Server Backup devices, backups, and recoveries using the Devices page. You can also view detailed information about devices where Server Backup agents are installed.

Note: After an event occurs on a device, there can be a delay of up to one minute before event information appears in the Management Console.

To manage devices, backups and recoveries:

1. In the navigation pane, go to Server Backup > Devices. The Devices page lists devices where Server Backup agents are installed.

   (Optional) To view devices in a particular site, click the site name in the Sites list. If you are using Business view in the Management Console, you do not have to click a site name.

   The Name column shows the name of each device where an agent is installed, and includes any of the following icons that apply:

   • Backup in progress – Indicates that the device is currently being backed up. You can click this icon to view the progress of the backup. See Monitoring or stopping a backup.

   • Reboot necessary for optimal backup performance – Indicates that the device needs to be restarted for backups to run efficiently. If you restart a Windows server after installing an agent on the server, the agent can use Changed Block Tracking (CBT) to identify data that has changed since the previous backup. If you do not restart the device, the agent cannot use CBT and must read all data when backing up the server.

   • Change indicator – Indicates that a change has occurred for the device, such as a policy change or scheduled deletion, but the change is not reflected on the Devices page yet.

   The Status column shows one of the following statuses for each device:

   • Protected – The last backup completed successfully.

   • Needs attention – The last backup failed or did not run.

   • Awaiting first backup – An agent is installed on the device but the first backup has not completed. In Server Backup reports, this status is called "Pending".

   • Scheduled for Deletion – The device is scheduled for deletion. To see when the device is scheduled to be deleted, point to the question mark beside the Scheduled for Deletion status. For more information, see Deleting a device or canceling a deletion.

   • Expired – The Server Backup trial or subscription for the device's site has ended and Server Backup features are disabled. The site's backup data will be deleted if the subscription is not renewed within a grace period. For more information, see Data deletion after a trial or subscription ends.

     Note: Canceled and in-progress backups are not considered when determining a device's status

   The Availability column indicates whether each device is in contact with the Management Console:

   • Online – The device is in contact with the console.

   • Offline – The device is not currently in contact with the console. A device can be offline if it is turned off, if the agent has been uninstalled from the device, or if the system has been lost.

   The Site column shows the site of each device. A device's site is determined by the site keycode that you enter when you install an agent on the device.

   The Policy column shows the policy that is assigned to each device. If a site icon appears beside a policy name, the policy is inherited from the device's site. If a computer icon appears beside a policy name, the policy is assigned directly to the device. See Changing a device's Server Backup policy. If a question mark appears beside a policy name, the policy is not applied to the device yet. The policy will be applied to the device when the next scheduled backup starts or within an hour if the device is online.

   The Last Seen column shows the last time when each agent was in contact with the console. The time is shown in your user's time zone set in the Management Console.

   The OS column shows the operating system of each device.

   Note: The Last Seen and OS columns might be hidden if you view the Devices page in a narrow browser window.

2. (Optional) Do one or more of the following:

   • To sort the device list by values in the Name, Last Seen, or OS column, click the column header. To reverse the order of records, click the column header again.

   • To set the number of devices shown on the page, click a number in the Rows per page list.

   • To view other devices in the list, click the left or right arrow or click a page number.

3. To view detailed information about a device, click the device name. The device Summary tab shows detailed information about the device.

   The Device Information area shows the following information about the device:

   • Status – Status of the device. For possible values, see the previous step.

   • Last Seen – Date and time when the agent was last in contact with the Management Console. The time is shown in your user's time zone set in the Management Console.

   • Availability – Indicates whether each device is in contact with the Management Console. For possible values, see the previous step.

   • Hostname – Name of the device. This is the Windows server name.

   • Site – Site of the device.

   • Agent Version – Version of the agent software installed on device.

   • Agent Upgrade Status – Indicates whether the device's agent software is up to date or needs to be upgraded.

   • Keycode – Keycode of the device's site. This keycode was entered when the Server Backup agent was installed on the device.

   • Server Backup Policy – Server Backup policy assigned to the device.

   • Operating System – Operating system of the device.

   The Server Backup area shows the following information about the device's backups and recoveries:

   • Last Backup Attempt – Time when the last backup started. The time is shown in your user's time zone set in the Management Console.

   • Last Backup Status shows one of the following statuses:

     • Completed Successfully – The last backup on the device finished successfully.

     • In Progress – A backup is currently in progress on the device. Click View details to see the backup process status.

     • Cancelled – The last backup on the device was canceled by a user before it finished.

     • Failed – The last backup started but failed to complete.

   • Last Successful Backup – Date and time when the last successful backup finished. The time is shown in your user's time zone set in the Management Console.

   • Entire Volume Recovery Status shows one of the following statuses:

     • No information to show – A volume recovery is not in progress.

     • View details – A volume recovery is in progress or ran in the past two hours. Click View details to see the recovery process status. See Recovering volumes.

   • File and Folders Recovery Status shows one of the following statuses:

     • No information to show – A file and folder recovery is in not in progress.

     • View details – A file and folder recovery is in progress or ran in the last two hours. Click View details to see the recovery process status. See Recovering files and folders.

   • DR Code shows one of the following values:

     • Not generated – There is no active disaster recovery code for the device.

     • Generated – A disaster recovery code is active for the device.

   • DR Code Expiry – Date and time when the disaster recovery code expires, if a disaster recovery code is active for the device. The time is shown in your user's time zone set in the Management Console.

4. To view detailed information about a backup, recovery, or disaster recovery test, do one of the following:

   • To view detailed information about the last backup, click View event details in the Last Backup Status section.

   • To view information about another backup, recovery, or disaster recovery test, click the Event History tab. To view detailed information about a specific backup, recovery, or disaster recovery test, click the activity in the Event Type column.

   The Event Details window shows detailed information about the event, including the start and end date and time, status, and location of the log file on the device where the agent is installed. The Event Date and Time is shown in your user's time zone set in the Management Console. The Backup Start and End Times are specified in the time zone of the device where the agent is installed.

5. To view the progress of a backup that is running, click View details in the Last Backup Status section.