Recovering files and folders

To recover specific files and folders, you can mount volumes from a backup as temporary drives on the server that was backed up. You can then copy files and folders from the mounted drives to a permanent location. This recovery method is intended for recovering a limited number of files and folders. To recover entire volumes, see Recovering volumes.

You can only recover files and folders from devices that have been backed up and are online. You cannot recover files and folders from devices with the Awaiting first backup, Scheduled for Deletion, or Expired status, or from devices that are offline.

When you recover files and folders from a backup, you must choose a recovery point. A recovery point is a backup that started on a specific day at a specific time. The time of each recovery point is shown in the real local time of the device where the agent is installed. Using the real local time ensures that recovery point times are always in chronological order, even if the system time changed on the device.

Note: If a device is not synchronized with a Network Time Protocol (NTP) server, the system time on the device can be different than the real local time.

To recover files and folders:

In the navigation pane, go to Server Backup > Devices.
Click the name of the device from which you want to recover files and folders.

Note: You cannot recover files and folders from devices with the Awaiting first backup, Scheduled for Deletion, or Expired status, or from devices that are offline.
On the device details page, click Agent Commands > Recover.

Note: You can also start a recovery from the devices list. Select the check box for a device, and then click Agent Commands > Recover.
In the Agent Command: Recover wizard, on the Password page, type the agent encryption password in the Enter Agent Password box, and then click Next.

To view the password that you typed, click the eye icon . After viewing the password, you can click the eye icon with a slash to hide the password.

Note: If you enter an incorrect password five times, the device data is locked and no one can recover the device data for five minutes.
On the Recovery Point page, do the following:
1. In the calendar, click the day with the backup from which you want to recover files and folders.
2. In the Recovery Point list, select the check box for the time of the backup from which you want to recover files and folders.
  
  The time of each recovery point is shown in the real local time of the device where the agent is installed.
3. Click Next.
On the Recovery Type page, click Recover Files and Folders, and then click Next.
On the Location page, do the following:
1. In the Mount Session Time Out box, specify the number of minutes of inactivity on a mounted volume after which the volume will be automatically unmounted. Inactivity occurs when no files are being retrieved from the volume.
2. In the Source Volume column, select the check box for each volume in the backup from which you want to recover files and folders.
3. In the Temporary Mount Volume column, select the drive letter for mounting each volume from the backup.
4. Click Send Command.
The Recovery Progress box shows the status of mounting each volume on the server.

Note: If the Recovery Progress box closes, you can reopen it by clicking View details beside File and Folders Recovery Status on the Summary tab for the device.
When each volume is mounted, go to the server where you are recovering files and folders, and manually copy files and folders from the temporarily-mounted drives to drives on the server.
(Optional) When you finish copying files and folders from each mounted drive to the server, click Dismount All. The status of volume mount is then Completed in the Recovery Progress box.

If you do not dismount the volumes, the volumes automatically dismount from the server after the time specified in the Mount Session Time Out box in Step 7 above. The status of each volume mount is then Timed Out in the Recovery Progress box.