Viewing Device Statuses

From the Devices page, you can access a list of all devices. Each entry displays the user's name and contact information; device phone number, make, model, and OS; policy, and the last time the device checked in.

The timezone for Last Check In is set in Account Settings. For more information, see Editing Administrator Account Settings.

To view the status of a device:

1. Log in to the SecureAnywhere website.
2. Click the Go to Mobile Protection button.

   The Mobile Protection console displays, with the Status tab active.

3. Click the Devices tab.

   The Devices tab displays.

4. Double-click on the device for which you want to view a status.

   The Device Details window displays with the Security Status tab active.

5. Each device has a color-coded status icon associated with it. The table below describes what each color represents.

   ICON COLOR	DEFINITION
   Grey	Either of the following: Enrolled but not confirmed. Enrolled and deleted.
   Green	Enrolled, confirmed, and protected.
   Red	Enrolled, confirmed, in a vulnerable state needing attention.
   Orange	Enrolled, confirmed, in a possibly vulnerable state.

6. If there is a problem, this panel describes the problem and displays information about what action should be taken to resolve it. You can do either of the following:
• Run a remote scan — In the upper right corner, click the Scan Now button.

• Force a virus definitions update to the device — In the upper right corner, click the Force Definitions Update button.

Note: If you have Mobile Protection software that is version 3.7.1 or greater, cloud definitions are always up to date, and you will not need to push them. However, if you have software that is version 3.7.0 or older, the Scan Now and Force Definitions Update buttons will be available and you will still be able to schedule and push updates.

7. Click any of the tabs at the top of the panel to view the following information:
• History — See Viewing Device Histories

• Lost Device Protection — See either of the following topics:
• Sending Lost Device Protection Commands to Android Devices
• Sending Lost Device Protection Commands to iOS Devices
• Device Attributes — See Changing Policy and Ownership Attributes.
• Protection Policy — This tab displays the policy assigned to this device, either via the user's group policy or via the Device Attributes tab.

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